How can we help you?

Click the Login icon at the top right of our website. Once signed in, you’ll be able to view your order history, manage personal details, and access saved addresses for a smoother checkout experience.

No problem. Just click Login (top right of the page), then select ‘Forgot Your Password?’. Follow the steps to reset it using your registered email address - we’ll guide you through it quickly and securely.

To update your details, simply log into your account and select from the menu:

‘Address Book’ to update your billing or delivery address.

‘Account Details’ to change your email address or password.

We’re sorry to see you go! Every email from Bath House includes a link at the bottom to ‘update your preferences or unsubscribe from this list’. Click that link and follow the steps to remove your email from our subscriber list.

To remove an item, click the bag icon at the top right of the screen to view your Shopping Bag. Next to each product, you’ll see a ‘Remove’ option - simply click this and your bag will update automatically.

We always welcome feedback, both positive and constructive. If something hasn’t met your expectations, please get in touch with our Customer Service team. We’re here to help and will do our very best to resolve any issue with care and attention.

Once your order is placed, you’ll receive a confirmation email letting you know it has been received and is being prepared for dispatch.

You can also log into your account at any time to check your Order Status.

If you haven’t received a confirmation email within 24 hours, please check your junk/spam folder or any alternative email addresses you may have used. If you’re still unsure, feel free to contact our Customer Service team.

If your order hasn’t been dispatched yet, we’ll do our best to make changes or cancel it. However, as we process orders quickly, this may not always be possible.

Please contact Customer Services as soon as you can. We’re available Monday–Friday, 9am–5pm.

If your order has already been dispatched, you can return it to us once received in line with our returns policy.

For orders placed before 19th August 2025 please contact our Customer Service team. For orders placed after 19th August 2025, please log into your Bath House account and select ‘My Orders’ to view your order history. From there, you can review past orders and easily reorder your favourites. 

If your order hasn’t yet been dispatched, we may be able to update your delivery address. Please contact Customer Services right away.

As we aim to ship orders promptly, we recommend getting in touch as soon as possible to avoid delays or misdelivery.

We’re so sorry if there’s been a mistake with your order. Please contact our Customer Service team within 72 hours of receiving your parcel, and we’ll make it right.

If your product has arrived damaged or faulty, please contact us as soon as possible. Once we’ve reviewed the issue, we’ll provide return instructions and cover any shipping costs.

Upon receiving the returned item, we’ll issue a refund or send a replacement - usually on the same working day.

Please notify us of any faults within 28 days of receiving your order. We’ll keep you informed throughout and confirm your refund or replacement via email.

Every order is carefully packed in recyclable, protective materials. We use FSC-certified, rigid branded boxes to ensure your products arrive safely and beautifully presented.

If an item is listed as ‘Out of Stock’ online, it is currently unavailable for purchase and cannot be pre-ordered. We recommend checking back soon, or contacting our Customer Service team who can then update you on when the item is due back in stock.

You can enter promotional codes or e-gift card codes during checkout - on the Shopping Bag page in the field marked ‘Promotional Codes / Vouchers’. To view your bag, click ‘View Bag’ from the summary popup.

Please note:

Only one promotional code can be used per order.

Codes cannot be used in conjunction with other offers or on excluded products (check terms).

Codes are valid online only and must be used within the promotional period.

You must be logged in to your account to apply a bespoke promotional code.

Having trouble?

Here are a few things to check:

Are you signed into your account?

Are there any excluded items in your order?

Is your code entered exactly as given (including capital letters)?

Is the code still valid and used within the promotional window?

Have you tried using more than one code? Only one can be applied per order.

If you’re still unsure, feel free to contact our team - we’re happy to help.

Delivery charges depend on your chosen delivery method and destination. UK Mainland orders over £60 qualify for free delivery. For full details on delivery options and pricing, please view our delivery information here.

For customers in the UK Mainland, orders over £60 qualify for free delivery. Orders under £60 will be charged based on the delivery method you select at checkout. View full delivery details here.

- UK Mainland: within 1–5 working days, depending on your chosen delivery option.

- UK Non-Mainland (e.g. Highlands & Islands): within 3–7 working days

You’ll receive a confirmation email once your order is placed, and another as soon as it’s dispatched.For further delivery estimates, view our delivery information.

You’ll receive a dispatch confirmation email when your order leaves us, letting you know it’s on its way.

If you haven’t received this email within three working days, please check your spam/junk folder and any alternate email accounts you may have used. If you still can’t find it, get in touch with our Customer Service team - we’re happy to help.

If your order hasn’t arrived within the delivery timeframe outlined in your dispatch email, please contact our Customer Service team.If you selected a tracked service, we’ll follow up with the courier and provide you with an update.

If your order was shipped with Courier Tracked delivery (via FedEx or Royal Mail), you’ll receive tracking details via email or text message directly from the courier. Please note that tracking links may take up to 24 hours to update after dispatch.

For Scottish Highlands & Islands, please note Next Day delivery will not be available at checkout.

When purchasing Instore Gift Cards, these are sent with Royal Mail 2nd Class (Untracked). 

Yes, we offer Next Working Day Delivery for UK Mainland customers, this is charged at £7.50 per order.

For Next Working Day Delivery, the order must be placed by 12 noon. If the order is placed after 12 noon, it will not be dispatched until the following working day and therefore will not be delivered on the next working day after the order has been placed. Note, Monday to Friday are classed as working days, excluding bank holidays.

At the moment, orders for non-UK Mainland, excluding Scottish Islands, cannot be placed through our website due to customs and shipping restrictions.

For orders to Northern Ireland, Channel Islands and Isle of Man please call our Customer Service team directly to place the order.

For any international orders please email our Customer Service team to enquire further at bh@thebathhouseshop.com.

Please note: We are unable to ship alcohol-based products (such as eau de parfums, colognes, room diffusers, and fragrance discovery sets) to some destinations due to postal restrictions, this excludes EU countries, Northern Ireland, Channel Islands, and Isle of Man.

Yes - overseas orders may incur additional handling, VAT, or customs charges upon arrival in the destination country.

Unfortunately, we cannot control or predict these charges, but our Customer Service team will do their best to guide you through what to expect before placing your order.

Shopping with Bath House online is simple, secure, and convenient. Just follow these easy steps:

Browse or search – Use the menus or search bar to find the product you’d like to purchase.

Add to your bag – Click on the item you want, then select Add to Bag.

Review your selection – When you're ready, click the bag icon at the top right of the screen to view your Shopping Bag.

Proceed to checkout – Double-check your order, then click Checkout.

Choose how to check out – You can check out as a guest, sign in to your existing account, or create a new one.

Enter your details – Fill in your billing and delivery information, let us know if it’s a gift, and add your payment details.

Place your order – Click Place Your Order to complete your purchase. You’ll receive an email confirmation right away.

Delivery updates – We’ll send another email once your order has been dispatched, so you’ll know it’s on its way.If you ever need assistance, our friendly team is here to help.

Our products are available from the official Bath House website – www.thebathhouseshop.co.uk – and in our own beautiful stores located in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness, Knutsford and now also Keswick.

Many of our collections, including limited editions and exclusives, are only available in our stores or online.

A small selection of products may be found in independent boutiques, selected hospitality venues, and specialist retailers. If you’d like to check whether a particular item is available elsewhere, please get in touch with our Customer Services team and we’ll be happy to help.

Yes, absolutely. We're happy to take your order by phone and offer any advice you may need. Simply call us on 015396 21992 during office hours, Monday to Friday, 9am–5pm.

Prefer to shop in person? You’re very welcome to visit one of our Bath House stores.View our store locations here.

Yes, you can purchase fragrance samples for just £4, with free UK Mainland delivery included. You can explore and order them here.

Yes, you can. We offer fragrance samples for just £4, including free UK Mainland delivery.

They're a great way to explore our scents before choosing a full-size bottle.

Shop fragrance samples here.

Absolutely. If you’d like help choosing the right product or fragrance for yourself or as a gift, our Customer Service team is here to help with friendly, knowledgeable advice.

Get in touch and we’ll be happy to guide you based on your preferences and needs.

Yes, we do. At Checkout, you’ll be able to include a personal message, which we’ll carefully print on your choice of greetings card.

You can also choose to add a gift bag to your order for an extra special touch.

If you're sending the gift directly to the recipient, please make sure to enter their address at the Checkout. Rest assured, we’ll exclude any pricing or invoices from the parcel - your full order details will be sent to you by email.

We don’t currently offer a loyalty or rewards programme - but it’s something we’re actively exploring for the future.

If you’d like to be among the first to hear when this launches, we recommend signing up to our email newsletter. You’ll also receive updates about new product launches, exclusive offers, events, and behind-the-scenes stories from Bath House.

We hope you’re delighted with your order, but if something isn’t quite right, you’re welcome to return your purchase within 28 days of receipt.

To qualify for a full refund, products must be unopened, in their original packaging, and returned with care - either in the original outer box or a suitable alternative. Unless the item is faulty, return postage costs are the customer’s responsibility, and original delivery charges are non-refundable.

Please contact our Customer Service team with your order number and reason for return. We’ll provide full instructions and support.

Send returns to:

Bath House, The Grain Store, Busk Lane, Sedbergh, Cumbria, LA10 5HF

For fragrance returns, please check labelling and packaging guidelines provided by Royal Mail or your chosen courier.

Once your return arrives, we’ll issue a refund to your original payment method or, if requested and in stock, send out a replacement. You’ll receive an email to confirm when your refund or exchange has been processed.

We’re so sorry if your Bath House order isn’t quite right. If your item arrives damaged or faulty, please contact our Customer Service team within 28 days of receiving it.

We’ll guide you through the return process and cover the cost of returning the item to us. Once we receive your return, we’ll issue a refund for the full product price and your original delivery charge to the original payment method – usually on the same working day.

Prefer an exchange? No problem. We’ll send out a replacement as soon as we receive the returned item.

You’ll receive an email confirmation once your refund or exchange has been processed.

As soon as we receive your returned item, we’ll send you an email to confirm it’s arrived safely.

There’s no need to contact us in the meantime – we’ll keep you updated every step of the way. If you have any concerns or haven’t heard from us within a few days of sending your return, feel free to get in touch and we’ll be happy to help.

As soon as we receive your returned item, we’ll aim to dispatch your replacement on the same working day, subject to stock availability.

You’ll receive an email confirmation once your exchange has been processed and is on its way to you. If there are any delays, we’ll let you know straight away.

Once we receive your returned item, we’ll process your refund on the same working day.

The refund will be issued to the original payment method for the full amount you paid for the product. You’ll receive an email confirmation as soon as it’s been completed. Please allow a few working days for the funds to appear in your account, depending on your payment provider.

If you purchased your Bath House item from another retailer (not via our website or one of our own stores), please contact them directly, as they will have their own returns policy.

If you bought the item from one of our official Bath House stores – in Kirkby Lonsdale, Ambleside, Bowness, York, Ilkley, Knutsford, or Keswick – you may return it by post within 28 days of purchase.

To arrange a return, please contact Customer Services with your proof of purchase and reason for return. Items must be unopened, in their original packaging, and returned with care to:

Bath House, The Grain Store, Busk Lane, Sedbergh, Cumbria, LA10 5HF

Unless the item is faulty, return shipping costs are the responsibility of the customer, and original delivery charges are non-refundable. For fragrance returns, please follow your courier’s guidelines on labelling and packaging.

Once your return has been received, the store where the item was originally purchased will contact you to process the refund using the original payment method.

Items purchased online must be returned by post and cannot be refunded or exchanged in our stores.

If you would like to return an online order, please contact our Customer Service team and we’ll provide you with return instructions.

You can return your item within 28 days of receipt, provided it is unopened, in its original packaging, and returned with care. Please ensure the item is securely packaged - either in the original box or an appropriate alternative - as it remains your responsibility until it reaches us.

Unless the item is faulty, return postage and handling costs are the customer’s responsibility.

We want you to be completely happy with your purchase. If for any reason you change your mind, we’re happy to offer a refund on any product returned in perfect condition, within 28 days of purchase, and accompanied by a valid receipt.

For hygiene and safety reasons, fragrance and skincare products must be returned unopened and in their original packaging, unless the item is faulty.

This policy applies across all our Bath House stores in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness, Knutsford, and Keswick.

If you have any questions, our friendly in-store team will be happy to help.

Yes, you can return a gift as long as it’s accompanied by a valid receipt.

For hygiene and safety reasons, products must be unopened, in their original packaging, and returned with care - either in the original box or a suitable alternative.

If the item was purchased online, please contact our Customer Service team to arrange a return by post. Unless the product is faulty, return postage costs are the responsibility of the customer, and original delivery charges are non-refundable.

We're always happy to help make the process as smooth as possible.

Yes, we do. At Bath House, we create a dedicated Hospitality Collection, made with the same care, quality, and natural ingredients as the products we sell in our stores and online. There’s no compromise - these are the exact same formulations, made in small batches at our making rooms in Dent, Cumbria, and designed to reflect our core values of luxury, sustainability, and ethical production.

Our hospitality range is used by a number of renowned five-star hotels and boutique establishments in Cumbria and across the UK. Each product is thoughtfully designed with the guest experience in mind, offering indulgent scent and skincare moments that align with modern expectations for natural, cruelty-free, and refillable options.

As a certified B Corp, we’re proud to work with hospitality partners who share our commitment to sustainable and responsible business practices. From aluminium refillable bottles to low-impact production methods, our hospitality offering supports both luxury and the planet.

To find out more about our Hospitality Collection and how we can support your business, please get in touch or click here.

Yes, we do. We offer a curated selection of products from our collections that are specifically developed for the wholesale market. These are made with the same high standards, natural ingredients, and attention to detail as everything we create.

At Bath House, we’re always looking to partner with like-minded retailers who share our values - those who care deeply about quality, sustainability, and ethical production. As a certified B Corp, we’re committed to working with stockists who appreciate thoughtful design, natural formulation, and the importance of reducing environmental impact.

If you’re interested in becoming a Bath House stockist, we’d love to hear from you. Please click here to learn more or get in touch.

Yes, we do. At Bath House, we work closely with a wide range of businesses - from large organisations to small independent brands - to create beautiful, bespoke corporate gifts that leave a lasting impression.

Whether you're looking to thank clients, reward your team, or mark a special occasion, we offer a thoughtful selection of products that reflect your values and ours: quality, sustainability, and attention to detail. From tailored gifting options to personalised messages and elegant packaging, everything is crafted with care.

We have a dedicated team member ready to help you plan your corporate gifting needs from start to finish.

To find out more or start a conversation, please get in touch here.

You can find our Bath House stores in some of the most beautiful towns across the North of England. Each location is thoughtfully designed to reflect the calm, natural ethos of our brand, offering a space to explore our collections in person.

Our stores are located in:

York, Ilkley, Ambleside, Kirkby Lonsdale, Bowness, Knutsford and now also in Keswick.

Whether you're visiting the Lake District, exploring the Yorkshire Dales, or strolling through historic York, we’d love to welcome you in-store.

Find out more about our store locations here.

The best way to stay up to date with everything happening at Bath House is to subscribe to our email newsletter. You’ll be the first to hear about exclusive promotions, new collection launches, limited-edition products, and special events - all delivered straight to your inbox.

You can sign up easily via the homepage of our website.

For daily inspiration, behind-the-scenes stories, and seasonal highlights, follow us on:

Instagram @thebathhouseshop

Facebook @bathhouseshop

Join our community and never miss a moment from the world of Bath House.

Yes, we do. At Bath House, supporting people and protecting the planet is at the heart of what we do. We choose to support a number of causes that align with our values as a B Corp, including mental health, nature conservation, and community wellbeing.

We’re proud to donate to Mind Over Mountains, a charity helping young people access mental health support through time in nature. We also support the Save Windermere campaign, with all proceeds from our special Marjoram Soap going directly to protecting the lake. Locally, we give back through donations to schools, charities, and environmental initiatives such as the Lake District Foundation - including replacing Black Friday with donations instead.

While we receive many requests, we carefully select causes that reflect our commitment to sustainability, wellbeing, and community. We’re a small company with big values, and we do our best to make a meaningful difference where we can.

Bath House is proud to be a certified B Corporation (B Corp) - a global accreditation that recognises businesses meeting the highest standards of social and environmental responsibility, transparency, and ethics.

This means we’re legally committed to balancing profit with purpose - making decisions that benefit our customers, our team, the wider community, and the planet.

From sustainable sourcing to waste reduction and ethical business practices, every part of what we do is guided by this standard.

The Leaping Bunny is the internationally recognised gold standard for cruelty-free cosmetics.

Being certified means that neither our products nor our ingredients are tested on animals, and that every stage of our supply chain has been independently audited to verify this.

We are proud to carry the Leaping Bunny logo, which gives our customers complete confidence that our products are made with compassion and care.

All Bath House products are uniquely developed in-house, with every formulation created through close collaboration between our team and expert chemists, perfumers, and skincare specialists. Each product is thoughtfully created to deliver effective, safe, and sensorial results, and is always formulated in line with strict EU cosmetic regulations.

We’re proud to now have our own in-house formulator, Sam, who plays a vital role in the creation of our collections. Sam dedicates his time to researching natural ingredients, green chemistry, and sustainable formulation technologies, ensuring our products are at the forefront of innovation while always remaining true to our values.

We actively seek out locally grown ingredients and those that are inspired by or connected to the Lake District, where our products are made. From natural botanicals to fragrance notes rooted in the landscape, this connection to our surroundings influences every aspect of our formulations.

Our goal is to create skincare and fragrance that is not only high-performing and beautiful to use, but also traceable, environmentally responsible, cruelty-free, and aligned with our values as a certified B Corp.

At Bath House, formulation is about more than just results - it’s about integrity, creativity, and care at every step.

 - 

Many of your products say 97% natural - what makes up the other 3%?

At Bath House, we believe in honesty, transparency, and thoughtful formulation. That’s why we clearly display the natural percentage on every product - most are around 97% natural.

So what’s in the other 3%?

This small percentage is made up of carefully chosen ingredients that help ensure your product is safe, effective, and a pleasure to use. These include:

Preservatives, to keep your product fresh and free from harmful bacteria.

Fragrance components, to create the distinctive, long-lasting scents our products are known for. These may include safe synthetic elements blended with natural ingredients.

All of our ingredients - natural or otherwise - are selected with care, safety, and sustainability in mind. We source many ingredients from EcoCert and COSMOS-approved suppliers, and every product is made in accordance with strict EU cosmetic regulations.

As a cruelty-free and certified B Corp brand, we are also committed to ethical production and are actively working toward vegan certification.

We want you to feel confident in what you’re using on your skin. That’s why we focus on formulating responsibly - creating products that are as natural and sustainable as possible, without compromising on quality, safety, or performance.

All Bath House products are made in small batches at our own making rooms in Dent, Cumbria, nestled on the edge of the Lake District. Every product is carefully created and hand-finished by our skilled team, using thoughtful formulations and natural ingredients. From there, orders are dispatched from our nearby office in Sedbergh, just a few miles away.

We're deeply inspired by the beauty and tranquillity of the Lake District - its clean air, wild landscapes, and sense of stillness are reflected in everything we create, from scent to skincare.

We’re proud to employ a dedicated local workforce and supply directly to our own stores, helping us minimise waste and reduce our carbon footprint. By keeping our production and distribution close to home, we maintain the highest standards of quality, care, and environmental responsibility.

All of our product and packaging design is created in-house by the Bath House team. Visual creativity has always been at the heart of our brand - it’s not just part of what we do, it’s part of who we are.

Our Creative Directors and founders have over 30 years of design experience, and that depth of knowledge influences every detail - from the shape of a bottle to the look and feel of our stores. Every element is considered with purpose, care, and a clear sense of identity.

We believe good design is about more than just aesthetics - it should be thoughtful, functional, and sustainable. That’s why our minimal, refined packaging reflects not only our brand style but also our environmental values. We always begin with sustainability in mind, designing in a way that reduces waste and makes responsible material choices from the start.

At Bath House, design is central to everything we create - beautifully considered, ethically made, and always with intention.

Our fragrances use a natural alcohol base, which is gentler on the skin. The scent itself is a blend of natural essential oils and safe synthetic ingredients - a common practice in fine perfumery.

This approach allows us to create fragrances that are long-lasting, consistent, and complex, while also protecting endangered natural resources.

We choose every ingredient with care, ensuring our fragrances are cruelty-free, ethically made, and aligned with our values as a B Corp.

Each Bath House product displays a P.A.O. (Period After Opening) symbol on the packaging - a small open jar icon showing how many months the product is best used within once opened (e.g. 6M, 12M).To keep your products at their best:Store them in a cool place, away from direct sunlight.Keep lids tightly closed when not in use.Products in clear glass should be kept out of bright light, while those in brown glass or aluminium are specially chosen to help protect the contents from UV exposure.With the right care, your products will stay fresher for longer and perform beautifully every time you use them.

Our room diffusers are designed to last between 4 to 6 months, though this can vary depending on the fragrance blend, room temperature, airflow, and placement.

To get the best from your diffuser:

- Turn the reeds once a week to refresh the scent and keep the fragrance circulating.

- Place the diffuser in a well-ventilated area - air movement helps disperse the scent more effectively.

- Avoid placing it near direct heat or sunlight, as this can cause the oils to evaporate more quickly.

Please take care when choosing where to place your diffuser. The fragrance oil can mark or damage natural surfaces, so we recommend placing it on a mat, coaster, or ceramic plate to protect furniture.

All our diffusers come with clear safety and usage instructions on the packaging. If you ever need guidance on how to get the most from your diffuser, our team will be happy to help.

Many of our products contain essential oils, which are safe for most people, but during pregnancy - especially in the first trimester - some essential oils are best avoided.

While our formulas use only diluted and carefully balanced levels of essential oils, we recommend that pregnant customers:

- Check the full ingredients list on our product packaging or website before use.

- Avoid products containing essential oils commonly advised against during pregnancy - such as Lavender, Nutmeg, Jasmine, Sage, and Rose - as an extra precaution.

- Consult a healthcare professional if unsure, particularly if you have any sensitivities or medical concerns.

At Bath House, we value transparency and safety, so we’re always happy to guide you if you need help choosing suitable products.

Many of our products contain nut-derived oils (such as sweet almond oil, macadamia oil, or hazelnut oil), which are included for their nourishing skincare benefits. These oils are typically refined and are often considered safe for most people with nut allergies when used topically on the skin, as they usually lack the protein that triggers allergic reactions.

However, because:

- We regularly use nut oils in our formulation and production equipment.

- We cannot guarantee the absence of trace elements or cross-contamination.

- Individual allergic reactions can vary in severity.

We must take a precautionary approach and do not recommend our products for nut allergy sufferers.

If you have a nut allergy, we strongly advise consulting with a healthcare professional before using any skincare product - and if in doubt, it's best to avoid use.

At Bath House, we’re always evolving - refining our collections and introducing new ideas. From time to time, this means we discontinue a small number of products or sizes to make room for fresh innovations.

These decisions are based on customer preferences, purchasing trends, and feedback from across our stores, website, and hospitality partners. Our goal is always to offer a thoughtful, balanced collection that reflects what our customers are looking for.

If your favourite product has been discontinued, we understand it can be disappointing. We encourage you to visit your nearest Bath House store, where our team will be happy to recommend a suitable alternative you may love just as much.

Yes, we offer refills for a wide range of our products, making it easier for you to reduce waste and shop more sustainably. Refills are currently available for:

Body Washes

Body Lotions

Hand Washes

Hand Lotions

Haircare

Shave Soaps

Room Diffusers

Bath Salts

Kombu Cleanser and Toner

Bath Soaks

Our refill pouches are made from 85% less plastic than standard bottles and are 100% recyclable - they can be placed in your household recycling once empty.

Choosing refills is a simple habit that can make a real difference. It’s a small change, but together, we can help reduce the impact of single-use plastic in our bathrooms, homes, and communities.

Yes - and we’ve made it as easy as possible to help you do so.

We include clear recycling information on every product’s packaging, and you’ll also find detailed guidance under the ‘Sustainability & Recycling’ tab on each individual product page on our website. This section explains exactly how to recycle or dispose of each component, so you can make informed, responsible choices.

At Bath House, we put great care into making our packaging as sustainable and minimal as possible- from using recyclable materials to reducing plastic wherever we can. But we know sustainability is always a work in progress, and we’re constantly reviewing and improving how we design, label, and produce our products to help reduce waste further.

Thank you for joining us in making small changes that lead to a bigger difference.

Our dispenser pumps are designed to be reused, helping to reduce unnecessary plastic waste. We encourage you to keep and reuse your pump with our refill pouches, available across our body lotions, hand washes, hand lotions, and haircare products.

For body washes, no pump is needed - our bottles are designed for easy pouring. However, if you do require a pump, it can be purchased separately and used again and again.

To keep your dispenser pump in good working order, we recommend this simple cleaning ritual:

1. Remove the pump from the bottle and rinse it gently with warm water (no need to use soap).

2. Fill the bottle halfway with warm water, screw the clean pump back on.

3. Pump the water through several times to flush out any remaining product.

4. Allow the pump to air dry fully before reusing.

This quick routine keeps your pump fresh and working well - ready for your next refill.

Thank you for reusing and helping us cut down on single-use plastic.

No, our room diffuser oils are not suitable for use in electronic, ultrasonic, or mist diffusers. They are specially formulated using a blend of fragrance and diffuser solvent, designed to work with reeds and open-air diffusion only.

Using our diffuser oils in an electronic or ultrasonic device could damage the unit and may not release the fragrance effectively.

For best results, please use your diffuser oil only with the glass bottle and reeds provided, and follow the care and safety instructions on the packaging.

If you’re ever unsure, our team is happy to advise on how to get the most from your home fragrance.

We believe in full transparency, which is why you’ll find a complete list of ingredients clearly printed on all of our product packaging and available to view on our website under each individual product page.

We also publish regular Bath House Journal features, where we share more about the ingredients we use, their origins, and why they’ve been chosen - from powerful natural actives to gentle botanical extracts. It’s a great way to learn more about how our formulations work and the thought that goes into every product.

We’re always happy to help if you have specific questions about ingredients - just get in touch with our Customer Service team for friendly, knowledgeable advice.

Not all of our ingredients are certified organic, but we do use organic ingredients wherever possible and are committed to increasing this as we continue to evolve.

You’ll start to see organic ingredients marked with a star on our product labels, so you can easily identify them. While not every ingredient is organic, we always prioritise high-quality, responsibly sourced natural materials that meet our ethical and sustainability standards.

As part of our ongoing commitment to transparency and better formulation, we’re continually working to source more organic-certified ingredients for future products.

No, none of our products contain parabens.

Parabens are widely used synthetic preservatives found in many cosmetic and skincare products. While they are legally approved for use, there has been ongoing speculation and concern around their potential health impacts.

At Bath House, we choose to avoid parabens entirely. Instead, we use gentle, effective alternatives - including natural and nature-identical preservatives - that keep our products safe and stable, without compromising on skin-friendly formulation or peace of mind.

This is part of our wider commitment to safer, more natural skincare that you can trust.

No, we don’t use mineral oils in any of our products.

Mineral oils are commonly found in skincare and are derived from petrochemicals, such as paraffin oil - a by-product of crude oil refining. While widely used, we choose to avoid them in favour of natural, plant-based oils that are more nourishing and environmentally conscious.

Instead, we formulate with botanical oils like Sweet Almond Oil, Argan Oil, Macadamia Nut Oil, and Olive Oil - all selected for their ability to hydrate, protect, and care for the skin naturally.

This choice reflects our commitment to creating skincare that is both effective and aligned with our values of sustainability and ingredient integrity.

No, we never use SLES (Sodium Laureth Sulfate), SLS (Sodium Lauryl Sulfate), or ALS (Ammonium Lauryl Sulfate) in any of our products.

These are synthetic sulphates often used in shampoos and washes to create lather and remove dirt and oil. While effective, they’re known to be harsh on the skin, stripping away natural moisture and causing dryness or irritation for some people.

At Bath House, we only use natural, coconut oil–derived surfactants that are much gentler and more skin-friendly. They still create a rich, satisfying lather and cleanse effectively - without the harshness of traditional sulphates.Although these natural alternatives are significantly more expensive, we believe it’s worth it to ensure our products are both luxurious and kind to your skin.

This is part of our ongoing commitment to safer, more natural formulations that deliver results you can feel good about.

No, we don’t use TEA (Triethanolamine) in any of our products.

TEA is a synthetic chemical often used in cosmetics to adjust pH or improve texture. While it’s widely used in the industry, we choose to avoid it in favour of gentler, naturally derived alternatives.

Instead, we use natural pH adjusters like Citric Acid or Lactic Acid, which help maintain the product’s effectiveness while keeping the pH level close to that of the skin - essential for both comfort and performance.

Each batch we make is carefully tested to ensure it meets the correct pH levels, so you can be confident our formulations are safe, gentle, and skin-friendly.

No, we don’t use DEA (Diethanolamine) in any of our products. DEA is a synthetic chemical used to adjust pH levels, but we prefer to use gentler, naturally derived alternatives like Citric Acid or Lactic Acid. These help maintain the correct pH balance while being safer and more skin-friendly. Every batch we produce is carefully tested to ensure it performs effectively and stays kind to your skin.

Do your products contain MEA?

No, we don’t use MEA (Monoethanolamine) or any other synthetic foaming agents. MEA is often used in mainstream cleansers to boost lather, but we believe in a more natural approach. Our products are made with natural foaming agents, primarily derived from coconut oil. They may produce a softer foam, but they are more moisturising and far gentler on the skin.

Do your products contain artificial colours?

No, we never use artificial colours in our formulations. Artificial dyes are synthetic and can cause skin irritation or allergic reactions in some people. Instead, we rely on the natural colour of our ingredients, which may vary slightly from batch to batch. This natural variation is a sign of the quality and purity of the botanical oils, butters, and plant-based extracts we use - nothing unnecessary added, just honest, skin-loving care.

Some of our products may contain naturally occurring or fragrance-based allergens, which is common in both natural essential oils and synthetic fragrance compounds.

By law, any allergens present in a cosmetic product above certain levels must be clearly listed on the packaging. Previously, 26 fragrance allergens were required to be declared. However, as of July 2023, EU and UK regulations have expanded this list to include up to 82 fragrance allergens, in line with updated safety guidance.

At Bath House, we are fully compliant with all current cosmetic regulations. You’ll find any relevant allergens clearly listed at the end of our ingredient list on both our packaging and product pages online. This ensures that customers with sensitivities can make informed choices.

We’re committed to transparency, safety, and keeping our formulations up to date, so we continuously review our ingredient labelling in line with evolving legislation.

Yes, we do use preservatives, and for good reason - they’re essential for keeping products safe, fresh, and free from harmful bacteria, much like preservatives in food.

At Bath House, we take a balanced, minimal approach. We use a careful blend of natural preservatives (such as Vitamin E, Lemon Oil, and Potassium Sorbate) alongside small amounts of highly regulated synthetic preservativeswhen absolutely necessary. These help extend shelf life and keep your product stable - especially important for formulations that contain water.

We only use what’s really needed - usually under 1% - and we’re always guided by safety, skin-friendliness, and transparency.

We also avoid certain preservatives we feel don’t align with our values, such as parabens, triclosan, and bronopol.You can always find a full ingredient list on both our packaging and product pages online, so you know exactly what you’re putting on your skin.

Some of our products do contain alcohol - but only where it’s needed, and we always use natural, plant-derived alcohol.

You’ll find alcohol in the following products:

- Eau de Parfums

- Colognes

- Fragrance Discovery Sets

 In these products, alcohol acts as a carrier that helps the fragrance disperse evenly and last longer. We choose a natural, alcohol because it’s gentler on the skin and more aligned with our commitment to using responsibly sourced, skin-friendly ingredients.

None of our skincare or bodycare products contain alcohol.

Our fragrances are created using a blend of essential oils, botanical extracts, and safe synthetic ingredients.

This combination allows our perfumers to create scents that are not only rich and complex, but also have greater longevity and stability than essential oils alone can offer. It means your fragrance smells beautiful from the first spray - and lasts longer on the skin.

Every ingredient we use is carefully selected and must meet strict safety standards set by the International Fragrance Association (IFRA).

We never use animal-derived ingredients, and all our fragrances are cruelty-free, thoughtfully made, and in line with our values of sustainability and transparency.

No, we do not use any petroleum-derived ingredients in our formulations.

All of our skincare and bodycare products are made using plant-based alternatives that are effective, gentle, and aligned with our values. Instead of petroleum-based humectants like Propylene Glycol, we use ingredients such as vegetable-derived Glycerine and skin conditioners created from corn sugar fermentation.

These ingredients help lock in moisture, improve skin texture, and support overall skin health - while remaining natural, sustainable, and kind to the planet.

This is part of our ongoing commitment to creating clean, responsible products you can trust.

We use silicones in only a small number of products, and always in very low amounts - less than 2%. Specifically, we use Dimethicone, a commonly used cosmetic-grade silicone that helps give products a smooth, silky feel and ensures ingredients blend well together.

Silicones are most often used in products like creams or conditioners to improve texture, spreadability, and performance. While many of our formulations now use natural alternatives - such as olive oil–derived emollients and coconut alkanes - a few select products still contain Dimethicone where a natural substitute does not yet provide the same effect.

These include:

Bergamot & Amber Face Moisturiser

Frangipani & Grapefruit Body Cream

Velvet Orchid & Cardamom Body Cream

Frangipani & Grapefruit Body Lotion

Velvet Orchid & Cardamom Body Lotion

Frangipani & Grapefruit Hand Cream

Velvet Orchid & Cardamom Hand Cream

Patchouli & Black Pepper Body Lotion

We are actively and gradually phasing out the use of silicones wherever possible, in favour of plant-based, biodegradable alternatives that offer the same luxury feel while better aligning with our environmental values.

Transparency and progress matter to us - and we’re committed to making responsible improvements, step by step.

Yes, we do - and we’re proud to. Using by-products from the food industry is one of the ways we support our sustainable ethos by helping to reduce waste and give natural materials a second life.

We are continuing to explore and introduce new upcycled ingredients that align with our values, such as -

Oryza Sativa (Rice) Germ Powder

Prunus Armeniaca (Apricot) Kernel Oil

Olea Europaea (Olive) Fruit Oil

Activated Charcoal (comes from coconut shells)

Citrus Aurantium Dulcis (Sweet Orange) Peel Powder

Pyrus Malus (Apple) Seed Oil

Macadamia Integrifolia Seed Oil

Coffea Arabica Seed powder

This approach allows us to create products that are not only effective and luxurious, but also more ethical and environmentally responsible - a true reflection of our B Corp commitment.

At Bath House, we take great care in selecting every ingredient we use - choosing only what is safe, effective, and aligned with our values.

We prioritise ingredients that are:

Natural, eco-certified, and where possible, organic.

Sourced responsibly, with consideration for environmental impact.

Proven to deliver results - whether that's to nourish, protect, soothe, or restore the skin.

Plant-based, including by-products from the food industry, to help reduce waste.

We are proud to be Leaping Bunny certified cruelty-free, and we never test on animals - only on ourselves. We’re also in the process of achieving Vegan Society certification, and all current products are suitable for vegans.

Every ingredient we choose must meet strict safety and performance standards, and we continually review new developments in green chemistry and sustainable innovation to make our formulations even better.

Our approach is deeply rooted in our commitment as a certified B Corp - making decisions that are good for people, the planet, and our wider community.

In short, we choose each ingredient not just for what it does, but for what it stands for.

No, all Bath House products are 100% palm oil–free.

While palm oil is cheap and widely used in the cosmetics industry, its production is linked to major environmental and ethical concerns - including deforestation, habitat destruction, and threats to wildlife, particularly orangutans. These impacts simply don’t align with our values.

At Bath House, we’ve chosen to completely avoid palm oil and instead use plant-based alternatives such as coconut oil–derived ingredients, which are more sustainable and gentle on the skin.

This is part of our broader commitment to creating products that are ethically made, environmentally conscious, and aligned with our responsibilities as a certified B Corp.

We believe skincare should never come at the cost of the planet - or the creatures we share it with.

No - we are firmly against animal testing and have never tested any of our products or ingredients on animals.

We are proud to be Leaping Bunny certified, the globally recognised gold standard for cruelty-free cosmetics. This certification confirms that not only do we not test on animals, but neither do any of our suppliers or manufacturers - ensuring every step of our process is 100% cruelty-free.

Being cruelty-free is a core part of who we are, and always will be.

Yes, all of our products are vegan and contain no animal-derived ingredients.

To make this even clearer and more trustworthy for our customers, we’re currently in the process of obtaining official certification from The Vegan Society, as well as Vegetarian and Plant-Based accreditations. This will help customers easily identify products that align with their lifestyle and values.

We’re proud to offer products that are not only effective and beautifully made, but also kind to animals and the planet - in line with our ethos as a cruelty-free, B Corp–certified brand.

No, we do not - and never have - used microbeads in any of our products.

Microbeads are tiny plastic particles that have been widely banned due to their harmful impact on marine life and waterways. At Bath House, we’re committed to creating products that are both effective and environmentally responsible.

Instead of plastic microbeads, we use only natural exfoliants such as:

Walnut Shell

Orange Peel

Rice Powder

These are all plant-based by-products from the food industry, chosen not only for their gentle exfoliating qualities but also to support our goal of reducing waste and using sustainable ingredients.

All Bath House candles are made using a clean-burning blend of Soy Wax and Rapeseed Oil - we never use Paraffin wax.This plant-based wax blend is chosen not just for its excellent scent throw and slow, even burn, but also for its sustainability. Rapeseed oil is grown in Europe, which helps reduce transport emissions, and soy wax is a natural, renewable resource that burns cleaner than paraffin-based alternatives.

We make our candles in small batches, carefully hand-poured and fragranced with the same attention to quality and detail as our perfumes. Just like the rest of our collection, our candles are cruelty-free, vegan, and part of our commitment to making more sustainable, conscious choices.

It’s a great question - and one we’re asked often.

By law, all cosmetic ingredients must be listed using their official INCI (International Nomenclature of Cosmetic Ingredients) names, which are often based on Latin or scientific terms. This helps ensure clarity and consistency worldwide, but it can make even natural ingredients sound a bit intimidating.

Many ingredients that sound like chemicals are actually derived from natural sources. For example:Decyl Glucoside – a gentle foaming agent made from corn sugar.

Cetearyl Alcohol – not a drying alcohol, but a moisturising, waxy emollient derived from plant oils.

Potassium Sorbate – a widely accepted preservative used in very small amounts to keep products safe and extend shelf life.

At Bath House, we use a very high percentage of naturally derived ingredients, and we choose every one for its safety, quality, and skin benefits. If an ingredient has a long name, we’re always happy to explain what it is and why it’s there.

We’re committed to transparency, education, and trust, and you’ll always find full ingredient listings on our packaging and website.

We take great care in choosing where our ingredients come from, always aiming to balance quality, sustainability, safety, and proven results.

Wherever possible, we source ingredients locally within the UK to reduce our environmental impact and support responsible farming and supply chains. When a specific ingredient isn't available locally, we extend our sourcing to trusted European suppliers, and only go further afield when necessary to ensure we’re getting the best and most sustainable option available.

All of our natural ingredients are eco-certified, fully traceable, and selected for both their performance and environmental integrity. This same thoughtful approach applies to our packaging and components, which we also source as locally and sustainably as possible.

At every stage, our goal is to create products that not only work beautifully - but also reflect our values as a B Corp committed to ethical, planet-conscious choices.

At Bath House, we are committed to creating products that are safe, sustainable, and ethically made. That’s why we’ve chosen to exclude a number of commonly used ingredients that don’t align with our values or environmental standards.You will never find the following in our formulations:

Parabens

Sulphates (SLS, SLES, ALS)

Mineral Oils

TEA, DEA, MEA

Artificial Colours

Microbeads

Petroleum-derived ingredients

Palm Oil

Animal-derived ingredients

We have chosen to be 100% palm oil–free due to the environmental and ethical concerns linked to its production, including deforestation and habitat loss.

Instead, we use plant-based, eco-certified alternatives that are gentle on the skin and better for the planet.For complete transparency, you can view our Ingredient Black List here, where we explain why each of these is excluded.

While our products are made with high levels of natural ingredients, some do contain essential oils or fragrance, which can occasionally cause sensitivity in certain skin types.

We always recommend checking the full ingredient list and performing a patch test if you have concerns. For those with very sensitive or allergy-prone skin, our Customer Service team is happy to guide you toward gentler options.