Delivery

This depends on the delivery option and destination. Delivery is free for UK Mainland orders over £60.

Delivery to the UK Mainland is between 1-5 working days and Non-Mainland UK between 3-7 working days, depending on the delivery method chosen.

You will receive an email confirmation as soon as the order is placed. Once dispatched a further email will be sent to tell you it’s on its way, please refer to the delivery timescales here.

If you have not received a dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting Customer Services.

Due to shipping and customs restrictions, unfortunately we cannot currently process orders online for Northern Ireland, Channel Islands, Isle of Man, European or international destinations. Orders can however be placed by contacting our Customer Service team. Please note, due to postage restrictions on products containing alcohol, unfortunately we cannot ship all products to some overseas destinations. These products are our room diffusers, hand sanitisers, eau de parfums, colognes and fragrance discovery sets.

Due to Brexit regulations overseas orders may require extra Handling Charges at point of delivery, plus a VAT charge and/or customs charges, depending on the destination. These charges can be discussed with our Customer Service team when placing your order but we cannot guarantee what you may be charged by the local courier and/or customs in the delivery country.

Please note, due to postage restrictions on products containing alcohol, unfortunately we cannot ship all products to some overseas destinations.

We can deliver to Highlands & Islands with orders placed via the website, however we cannot currently process orders for Northern Ireland, Channel Islands or Isle of Man online so please contact our Customer Services team to place an order.

Yes, we offer Next Working Day Delivery to UK Mainland customers. This can be selected at the checkout at an additional cost, to guarantee delivery for the next working day the order needs to be placed by 12 noon.

For orders placed between Monday – Friday, before 12 noon, orders will be dispatched the same day, for delivery on the Next Working Day. Orders for Next Day Delivery that are placed after 12 noon will be dispatched the following working day. Please be advised that the delivery days do not include Weekends or Bank Holidays.

We do hope that you are delighted with your order but if for some reason you are not, we have set out below a summary of your rights in the event that you wish to return a product.

Purchases can be returned within 28 days of receipt. Please note that a full refund will only be provided for products returned unopened and in their original packaging, and returned with care using all the original outer packaging or a suitable alternative. Products must be returned to Bath House, The Grain Store, Sedbergh, Cumbria, LA10 5HF.

Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. Customers wishing to return fragrance items are advised to check any labelling and packaging guidelines that are required by the courier.

Please contact Customer Services and provide your order number and reason for return. Upon receipt of your returned items we will issue a refund for the price you originally paid for the product. This will be credited through the same method of payment originally used. You will receive confirmation of your refund via email.

If your Bath House purchase arrives and it is faulty or damaged, please contact us. We will examine the issue and then confirm whether it is faulty or damaged. If it is faulty or damaged we will provide you with instructions for returning your purchase at our expense. Upon receipt of your return, we will issue a refund for the price you paid for the product and the original postage cost to the original purchaser’s method of payment on the same working day we receive the returned goods. For an exchange we will dispatch a replacement when we receive the returned goods. Faulty or damaged purchases must be reported within 28 days of receipt. You will receive confirmation of your refund / exchange via email.

If you have purchased a Bath House product from another shop other than an official Bath House store, they will have their own returns policy so please contact them directly.

Items purchased in our own stores can be returned to via post for a refund within 28 days of purchase. Please contact Customer Services and provide proof of purchase and reason for return.

Please note that a full refund will only be provided for products returned unopened and in their original packaging, and returned with care. Products must be returned to Bath House, The Grain Store, Sedbergh, Cumbria, LA10 5HF. Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. Customers wishing to return fragrance items are advised to check any labelling and packaging guidelines produced by the courier that is used.

Upon receipt of your returned items, the store where the purchase was made will then contact you directly to arrange for your refund to be processed, with the same method of payment originally used at purchase. Our stores are located in Kirkby Lonsdale, Ambleside, Bowness, York, Ilkley or Knutsford.

Yes, with a valid receipt. For hygiene and safety reasons products must be unopened and in their original packaging returned with care using all the original packaging or a suitable alternative. Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded.

If you would like to arrange a return of an item you have bought online please contact us.