How do I access my customer account?
Select Login at the top right of the page to log into your account, for new customers please choose Register to set up an account. Once logged in, click on My Account at the top right of the page, here you can view previous orders and your personal details as provided.
I have forgotten my password, what do I do?
If you have forgotten your password, use the Login option (top right of the page) and click on ‘Forgot Your Password?’, this will direct you through the process of resetting your password using your registered email address.
How do I update my personal details?
To change your details Login (top right of the page) to your account, in the menu choose Address Book to change your address or Account Details to update your password and email address.
How do I unsubscribe from newsletter emails?
When you receive an email from Bath House, at the footer there is an option ‘You can update your preferences or unsubscribe from this list’, this will direct you through the process of removing your email from the Bath House subscriber list.
How do I remove items from the Shopping Bag?
To remove items from the Shopping Bag, go to the Shopping Bag. Find this by clicking the bag icon in the top right of the screen. By each item there is an option to Remove, click on this and the Shopping Bag will be updated.
What do I do if I have a complaint?
How do I know that my order has been processed online?
You will receive an email to confirm that your order has been received and is waiting for dispatch. You can also check this by logging into your account and viewing the Order Status. If you have not received a confirmation email within 24 hours, please check your junk/spam folder and any secondary email addresses you may have used before contacting Customer Services.
How do I change or cancel my order?
Prior to order dispatch your order can be changed or cancelled, please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. Please contact Customer Services immediately to discuss which options are available, our office hours are Mon-Fri 9.00-17.00. If the order has already been dispatched, please return your order once received in accordance with our returns policy.
How do I preview a previous order?
To view previous orders, please Login to your account and choose the My Orders option. Here you can view past orders and reorder items.
How do I change the delivery address after I have placed my order?
Prior to order dispatch the delivery address can be changed, please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched to the original delivery address provided. Please contact Customer Services immediately to discuss the change, our office hours are Mon-Fri 9.00-17.00.
I have received the wrong product, what do I do?
My product is faulty, what do I do?
If your Bath House purchase arrives and it is faulty or damaged, please contact us. We will examine the issue and then confirm whether it is faulty or damaged. If it is faulty or damaged we will provide you with a return authorisation number and instructions for returning your purchase at our expense. Upon receipt of your return, we will issue a refund for the price you paid for the product and the original postage cost to the original purchaser’s method of payment on the same working day we receive the returned goods. For an exchange we will dispatch a replacement on the same working day we receive the returned goods. Faulty or damaged purchases must be reported within 28 days of receipt. You will receive confirmation of your refund / exchange via email.
How are my goods packaged?
All products are carefully packaged in quality recyclable paper material and are dispatched in a rigid branded Bath House box made from recyclable FSC board, this protects your goods during transit.
Can I pre-order an out of stock item?
How do I use my e-gift card / promotional codes?
We occasionally give our customers the opportunity to take advantage of special offers, these are promoted in our email newsletters, and occasionally on our Facebook (@bathhouseshop) and Instagram (@thebathhouseshop) feeds. Promotional codes can be entered at the Shopping Bag stage in the cell named ‘Promotional Codes / Vouchers:’, this is also where e-gift card codes are inputted. To view your Shopping Bag, select the button VIEW BAG, from your Shopping Bag summary.
Please note, only one promotional code may be used per order and promotional codes cannot be used in conjunction with any other codes, including but not limited to gift vouchers, e-gift cards, sale items and specific products (please check qualifying terms), and are for online use only at www.thebathhouseshop.co.uk. Promotions cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start and after expiry of the offer, will not qualify for the offer.
To successfully apply a bespoke promotional code to your order at the Shopping Bag stage, you will need to be signed into your online account with an email address and password. Before entering your promotional code, please fully read the terms and conditions associated with the e-gift card/offer/promotion, to ensure that your order meets the qualifying terms to be applied.
Troubleshooting summary –
- Are you signed into your account?
- Check your order does not contain excluded products (please check qualifying terms).
- Ensure that the promotional / e-gift card code is formatted correctly (eg. be aware of capital letters).
- Check the promotional / e-gift card code is not applied to an order before or after qualifying dates.
- Ensure you are not trying to enter more than one promotional / e-gift card code.
Does Bath House donate to charity?
Bath House donated 1000’s of hand sanitisers to NHS staff, care workers and key-workers in the community during the COVID pandemic.
We offset our primary carbon emissions on an annual basis using an accredited local planting scheme.
What are your delivery charges?
How much do I need to spend to get free delivery?
UK Mainland customers benefit from free delivery on orders over £60, for orders under £60 delivery charges will depend on the delivery option chosen. View full delivery information here.
When will I receive my order?
How do I know that my order has been dispatched?
You will receive an email confirmation as soon as the order is placed. Once dispatched a further email will be sent to tell you it’s on its way, please refer to the delivery timescales here.
If you have not received a dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting Customer Services.
For Next Day Delivery orders placed between Monday – Thursday (before 12 noon), orders will be dispatched the same day. For Next Day Delivery orders placed between Thursday (after 12 noon) – Sunday (before midnight) the order will be dispatched on Monday. If a Next Day Delivery order is placed after 12 noon on a Friday or anytime on a bank holiday, it will not be dispatched until the next working day and therefore will not be delivered on the next working day after the order has been placed. View full delivery information here.
What do I do if I haven't received my order?
If your order hasn’t been received within the time stated on the dispatch email, please let us know by contacting Customer Services. If you have chosen a tracked courier service, we can then update you by tracking the order.
How do I track my order?
If your order is sent via DPD Tracked then you can track your order from the information sent directly from DPD via text message or email. If you have selected Royal Mail 2nd Class (Untracked), your order cannot be tracked. Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Do you offer next day UK delivery?
Yes, we offer Next Day Delivery to UK Mainland customers. This can be selected at the checkout at an additional cost, to guarantee delivery for the next working day the order needs to be placed by 12 noon the day before. If a Next Day Delivery order is placed after 12 noon on a Friday or anytime on a bank holiday, it will not be dispatched until the next working day and therefore will not be delivered on the next working day after the order has been placed. View full delivery information here.
Do you deliver overseas?
Due to shipping and customs restrictions, unfortunately we cannot currently process orders for Northern Ireland, Channel Islands, Isle of Man, European or international destinations online. Orders can however be placed over the phone by calling our Customer Service team. Please note, due to postage restrictions on products containing alcohol, unfortunately we cannot ship all products to some overseas destinations. These products are our room diffusers, hand sanitisers, eau de parfums, colognes and fragrance discovery sets.
Are there extra charges for overseas destinations?
Due to shipping and customs restrictions, unfortunately we cannot currently process orders for Northern Ireland, Channel Islands, Isle of Man, European or international destinations online. Orders can however be placed over the phone by calling our Customer Service team. Please note, due to postage restrictions on products containing alcohol, unfortunately we cannot ship all products to some overseas destinations.
Due to Brexit regulations overseas orders may require extra Handling Charges at point of delivery, plus a VAT charge and/or customs charges, depending on the destination. These charges can be discussed with our Customer Service team when placing your order but we cannot guarantee what you may be charged by the local courier and/or customs in the delivery country.
Do you deliver to the UK, beyond mainland destinations?
Returns & Refunds
Can I arrange a return or exchange online?
We do hope that you are delighted with your order but if for some reason you are not, we have set out below a summary of your rights in the event that you wish to return a product.
Purchases can be returned within 28 days of receipt. Please note that a full refund will only be provided for products returned unopened and in their original packaging, and returned with care using all the original outer packaging or a suitable alternative. Products must be returned to Bath House, The Grain Store, Sedbergh, Cumbria, LA10 5HF.
Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. Customers wishing to return fragrance items are advised to check any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
Please contact Customer Services and provide your order number and reason for return. We will then send you a return form via email to send back with your returned order. Upon receipt of your returned items we will issue a refund for the price you originally paid for the product. This will be credited through the same method of payment originally used. For any exchange we will dispatch a replacement promptly, depending on stock availability. You will receive confirmation of your refund / exchange via email.
If my purchase is faulty or damaged, how do I arrange a return or exchange online?
If your Bath House purchase arrives and it is faulty or damaged, please contact us. We will examine the issue and then confirm whether it is faulty or damaged. If it is faulty or damaged we will provide you with a return authorisation number and instructions for returning your purchase at our expense. Upon receipt of your return, we will issue a refund for the price you paid for the product and the original postage cost to the original purchaser’s method of payment on the same working day we receive the returned goods. For an exchange we will dispatch a replacement when we receive the returned goods. Faulty or damaged purchases must be reported within 28 days of receipt. You will receive confirmation of your refund / exchange via email.
Have you received my returned goods?
We’ll keep you informed and will contact you by email to let you know when your goods have been returned.
I've returned my order, how long will it take to exchange?
We will endeavour to dispatch on the same working day we receive the returned goods, depending on stock availability.
I've returned my order, how long will it take to refund?
Refunds will be requested on the same working day we receive the returned goods. We will issue a refund for the price you paid for the product to the original purchaser’s method of payment.
Can I return an item I didn't purchase at www.thebathhouseshop.co.uk?
If you have purchased a Bath House product from another shop other than an official Bath House store, they will have their own returns policy so please contact them directly.
Items purchased in our own stores can be returned to via post for a refund within 28 days of purchase. Please contact Customer Services and provide proof of purchase and reason for return. We will then send you a return form via email to send back with your returned order.
Please note that a full refund will only be provided for products returned unopened and in their original packaging, and returned with care. Products must be returned to Bath House, The Grain Store, Sedbergh, Cumbria, LA10 5HF. Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. Customers wishing to return fragrance items are advised to check any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
Upon receipt of your returned items, the store where the purchase was made will then contact you directly to arrange for your refund to be processed, with the same method of payment originally used at purchase. Our stores are located in Kirkby Lonsdale, Ambleside, Bowness, York, Ilkley or Knutsford. For an exchange, we will dispatch a replacement promptly, depending on stock availability.
Can I return an item I purchased on www.thebathhouseshop.co.uk to your stores?
We cannot refund or exchange items bought online to our stores. If you would like to arrange a return of an item you have bought online, please contact us to arrange the return via post. We will provide you with a return authorisation number and shipping instructions for the return of your purchase. Purchases can be returned within 28 days of receipt and must be unopened and in their original packaging. Purchases must be returned with care using all the original packaging or a suitable alternative. The item/s are your responsibility until they reach us. Please note that unless the goods are faulty, return shipping and handling charges are the customer’s responsibility.
What is your returns policy within your stores?
In our stores in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness and Knutsford a refund will be offered on all products if returned in perfect condition within 28 days of purchase and accompanied by a receipt. For hygiene and safety reasons toiletry products must be returned in their original unopened packaging for us to be able to offer a refund, unless they are faulty.
If I receive a gift from a friend, can I return it?
Yes, with a valid receipt. For hygiene and safety reasons products must be unopened and in their original packaging returned with care using all the original packaging or a suitable alternative. Unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded.
If you would like to arrange a return of an item you have bought online please contact us.
Shopping With Bath House
How do I order online?
Welcome to Bath House online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below.
Step 1 – Find the item you are looking for by using the menus or the search function.
Step 2 – Click on the product you want to purchase, and click the Add To Bag button.
Step 3 – When you have everything you want, go to the Shopping Bag. Find this by clicking the bag icon in the top right of the screen.
Step 4 – In the Shopping Bag page, review your order. When you are happy with this click the Checkout button at the bottom of the page.
Step 5 – At the Checkout, firstly checkout as a Guest, sign to your account or set up an account.
Step 6 – Follow the steps in the Checkout to let us know your billing and delivery address, any gifting requirements and your payment details.
Step 7 – Click the Place Your Order button when you are ready. An email will be sent to you to confirm that your order has been received.
Step 8 – Await the next email from us which will notify you that your order has been dispatched.
Where can I buy your products?
Our products are exclusively available on the Bath House official website (www.thebathhouseshop.co.uk) and from our own Bath House stores in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness or Knutsford. Some selected products are available in other specialist shops and websites, please get in touch with Customer Services for more details.
Can I order over the phone?
Yes, we are happy to process your order over the phone and offer any advice on your purchase, call us on 015396 21992 (office hours Monday-Friday 9am-5pm). Or you may want to visit one of our stores, view further details here.
Can I request samples before I commit to buying?
Can I get Bath House fragrance samples before I buy?
Can I get some product recommendations and advice?
Do you do gifting or personal messages?
At the Checkout stage you can select that your order is a gift. You can then include a gift card on which we will carefully print your personal message, choose from a complimentary card or upgrade to a specific greetings card. At this stage you can also purchase a gift bag to your order.
If your order is intended for dispatch to the recipient’s address, please ensure the address is inputted at the Checkout stage. Gift orders will exclude the invoice, your full order details will be sent directly to you via email.
What payment options do you have?
Our payment processing partner Stripe accepts all major credit and debit cards, as shown at the Checkout stage. If you prefer to make a payment over the phone please call us on 015396 21992 (office hours Monday-Friday 9am-5pm).
The following credit/debit cards are accepted for payment –
- American Express
- Visa Debit
- Visa Electron
Please note that for the above payment options, full payment will be taken out immediately at checkout.
My bank account was debited but I haven’t received a confirmation email?
Is it safe to use my credit/debit card?
Our payment processing partner is Stripe, is one of the UK’s leading payment providers. Their advanced fraud protection offers exceptional security to our customers.
At www.thebathhouseshop.co.uk, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure. Saved payment card details are held securely by Stripe on our behalf and all interactions with our website use the secure https protocol.
We’re sorry, we do not accept cheques and postal orders.
How do I save my payment card for future use?
When placing your order, tick the option ‘Save securely for future orders’ at the checkout to securely save your payment card details. For future purchases, simply select the saved payment card at the checkout, you will then be prompted to enter your CVV number from the back of your payment card. Please note, you must be logged into your account when saving and reusing a payment card.
Is it safe to save my card details?
When you select the option to save your card details, they are tokenised using a secure algorithm by our payment providers Stripe. This means that neither ourselves, nor Stripe, have access to your secure payment details and the tokenised data could not be used to make payments even in the event of a data breach. The service is fully PCI compliant and enables a quick and secure way to make repeat purchases through our website.
Are my personal details secure?
Does anyone else see the information that I provide?
About Bath House
Where do you make your products?
We make all our products in small batches at our making rooms in Dent, Cumbria. These are hand-finished and dispatched from our nearby offices in Sedbergh, Cumbria. We have a dedicated workforce from the local community and we supply directly to our own stores – helping to keep our carbon footprint low.
Who designs your products?
Packaging and visual creativity are at the heart of Bath House’s brand style and all of this is developed and designed by ourselves.
Do you supply hospitality with toiletries?
Yes, we make a range of products for the hospitality trade, please find out more here.
Do you supply other retailers with your products?
Yes, we make a range of products for the wholesale market, please find out more here.
Do you offer corporate gifts?
Yes, we offer a range of products for corporate gifts, please find out more here.
Where are your stores?
How do I find out about promotions and news?
Occasional promotions will be sent to customers who sign up to our email newsletter. This is the perfect way to keep up-to-date with new collections and special events. Also follow us on Facebook and Instagram.
Subscribe to our email newsletter on our homepage, and follow us on Facebook (@bathhouseshop) and Instagram (@thebathhouseshop).
Who develops your products?
We develop our unique formulations collaborating closely with experienced chemists, formulators and perfumers to ensure all our products deliver the specified benefits they are designed to achieve, in a safe and effective way. All are formulated in accordance with EU regulations.
Many of your products say 97% natural, but what makes up the other 3%?
The percentage of natural ingredients are clearly displayed on all our products as well as in detailed ingredient listings. Our products contain an average of about 97% natural ingredients, the remaining percentage is made up of fragrance and preservatives to keep the formulation stable.
Are your fragrances natural?
For our fragrances we use a natural alcohol, which we believe is gentler and kinder to the skin. As with most perfumes, the scented oils we use are made from a combination of natural essential oils and synthetic ingredients chosen because of their stability. This combination allows perfumers to create longer lasting, much more complex and stable fragrances that stay true to the scent.
Once opened, how long do your products last and how do you look after them?
The P.A.O (Period After Opening) symbol is printed on all packaging, the graphic is a small jar and displays the recommended number of months the product will last after opening. Many of our products are filled into brown pharmaceutical glass or aluminium to protect them from the effects of light. Those in clear glass should be stored away from direct sunlight. All products benefit from being stored in a cool place with the lid closed.
How long do room diffusers last for?
Room diffusers should last 4-6 months, depending on factors such as light, heat and fragrance. Turn the reeds weekly to prolong the life of your diffuser. Please take care, as the diffuser oil can mark surfaces so we recommend keeping your diffuser on a mat or ceramic plate. All diffusers come with detailed information on the packaging showing how to use them safely and effectively.
Are Bath House products suitable for use during pregnancy?
Advice on the use of essential oils during pregnancy differs greatly, but the general consensus is some pure essential oils in their concentrated form should be avoided for part or all of the pregnancy. Some of our products do contain essential oils therefore we recommend checking the ingredients list on our website or packaging prior to using.
I have a nut allergy. Are your products safe for me to use?
Many of our products contain nut-derived oils, because we regularly use these in our machines at our making rooms and we cannot guarantee trace elements of nuts are not contained in any of our products, therefore we recommend none of our products are suitable for nut allergy sufferers.
Why has my favourite product been discontinued?
At Bath House we evolve constantly, which does mean that we discontinue a small number of products over time to allow new products to be introduced. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing behaviour from our stores, online and hospitality sectors. If your favourite product has been discontinued please visit your nearest Bath House store where a beauty advisor will be happy to provide alternative recommendations.
Can I purchase refills?
Yes we do refills for some of our products. Refills are currently available in –
Hair & Body Washes
Choosing our refill options can become a new habit that lasts forever, personally and as a community – together we can make a difference. Our plastic pouches create 85% less waste than an average plastic bottle, they are 100% recyclable and can be placed in normal household recycling when empty.
It’s an easy way for you to join with us and reduce the use of single-use plastic waste every day in the bathroom, in the home and in the community.
Can I recycle my packaging?
We have created an easy-to-use information area on each individual product page on our website, please select the Sustainability & Recycling tab to view. Clear and easy to read recycling credentials can also be found on all packaging.
How do I maintain my dispenser pump?
We encourage our customers to reuse the durable dispenser pump on our body lotions, hair & body washes, hand washes, hand lotions and hand sanitisers. All these products are available as refill pouches, so the bottles and dispenser pump can be reused time and again.
On our body washes, when reordered with a recyclable screw lid, this saves you £1 per product per purchase. To order a dispenser pump-free body wash all you need to do is click on the drop down menu on the product page and select ‘+ Screw Lid’ option.
It is important to keep your dispenser pump clean, so please follow this easy ritual –
- Take off your pump and gently wash it out with warm water (we don’t recommend adding soap).
- Fill your bottle half way up with warm water and screw the dispenser pump back on top.
- Pump through the warm water to ensure your dispenser pump is clean all the way through.
- Allow to dry.
- Now you are ready to reuse your dispenser pump.
Please keep the durable pump lid and reorder the aluminium bottle with the screw lid to reduce wastage.
Can the room diffuser oils be used in electronic diffusers or ultrasonic diffusers?
No, our room diffuser oils are not suitable for this use. Our room diffuser oils use fragrance and a diffuser solvent, therefore using our room diffuser oils in electronic or ultrasonic diffusers is likely to cause damage.
Please use our room diffuser oils with the bottle and reeds provided, and carefully read the care instructions.
Where can I see what ingredients are contained in the products?
All ingredients are clearly printed on all packaging and are also available to view on our website within each individual product.
Are your ingredients certified organic?
No, although we do use some organic ingredients in our formulations.
Do any of your formulations contain parabens?
None of our products contain parabens. Parabens are a group of very effective chemical preservatives widely used in over 75% of cosmetics, perfume and skincare products. However, there is speculation about health concerns linked to parabens and so we simply prefer not to use them when there are amazing natural alternatives available.
Do your products contain petroleum?
A small amount of our products are formulated using Propylene Glycol, a petroleum-derived humectant, and where possible, we are now using vegetable-based alternatives.
Propylene Glycol is used as a humectant (to absorb water), and as a skin conditioner. It can be used in skincare at up to 96%; we use it in just a few products where natural alternatives are not currently available and at a level lower than 4 %. We are now using more natural humectants, such as Glycerine, and specialist humectants and conditioners created from a by-product of the corn sugar fermentation process.
Do your products contain mineral oils?
None of our products contain mineral oils. Mineral oils are common in many skincare products and are created during the distillation process of petrochemicals (eg: Paraffin Oil). Instead we use natural plant-based oils such as Sweet Almond Oil, Argan Oil, Macadamia Nut Oil and Olive Oil.
Do your products contain silicones?
A small amount of our products are formulated using Dimethicone. This is a chemical-based silicone and we use it at less than 2%. We now only use this in a few selected products where the natural alternative is not effective. Most of our products now contain a natural silicone using olive oil or coconut alkanes. Silicones are used to create the ‘feel’ of the product on the skin, so in the case of a cream, the way it glides onto the skin. They help to combine the various ingredients in a product.
Do your products contain SLES, SLS or ALS?
We only use natural surfactants in all our products, derived mainly from Coconut Oil.
None of our products contain SLES (Sodium Laureth Sulfate), SLS (Sodium Lauryl Sulfate) or ALS (Ammonium Lauryl Sulfate). These are chemical surfactants also known as sulphates or sulfates, which dissolve and remove oils and grease from your skin during washing. Surfactants create foam to remove dirt and grease from the skin. Although widely used in the cosmetics and beauty industry and in many shampoos, washes and bath soaks, all are believed to be more aggressive and harsher ingredients than the natural coconut oil-based surfactant that we use. SLES, SLS and ALS are around ten times cheaper than our natural surfactant, but we believe it’s well worth the extra cost because it is highly effective, gentle on the skin and moisturises as it cleanses.
Do your products contain TEA?
None of our products contain TEAs. TEA (triethanolamine) is a chemical pH adjuster and is also used to improve the texture of a product. The pH of a product is critically important, and is always tested when each batch is made. This is because the pH of most products is formulated to be close to the natural pH of the skin, and certain ingredients will only be effective at certain pH levels. Instead of TEA, we use only natural pH adjusters such as Citric Acid or Lactic Acid.
Do your products contain DEA?
None of our products contain DEAs. DEA (diethanolamine) is a chemical pH adjuster. The pH of a product is critically important, and is always tested when each batch is made. This is because the pH of most products is formulated to be close to the natural pH of the skin, and certain ingredients will only be effective at certain pH levels. Instead of DEA, we use only natural pH adjusters such as Citric Acid or Lactic Acid.
Do your products contain MEA?
These chemical surfactants are foaming agents, commonly used in cleansing products. We only use natural foaming agents, the quantity of foam this creates is less than that using chemical foaming agents, but it has a richer, more moisturising effect.
Do your products contain artificial colours?
None of our products contain artificial colours. Artificial colours are chemical dyes that colour the product. These can cause allergic reactions and skin rashes in some people. We strive to keep our products as natural as possible so cannot see any point in adding an artificial colour to our products. As a result, the colour of our products varies from batch to batch, due to the natural make-up of the oils, butters and ingredients we use.
Do your deodorants contain any aluminium?
No, our deodorants are 100% aluminium-free.
Do your formulations contain allergens?
Most natural ingredients and synthetic fragrances contain allergens. By law any cosmetic product that contains any of the 26 listed allergen compounds has to declare them on the packaging, these are found at the end of our ingredients listings.
Do your formulations contain preservatives?
Preservatives are essential to stop harmful bacteria from forming in products and help to ensure a long shelf life for a formulation. Much like food, most cosmetic products need preservatives in order to keep the product safe to use on our skin. We use a very careful balance of natural and chemical-based preservatives in our formulations (such as Potassium Sorbate, Lemon oil and Vitamin E) and highly regulated chemical preservatives in order to preserve the product from harmful bacterial and yeast compounds. We only use what is really needed and use very small amounts, in most cases less than 1%. Please refer to our full ingredients listings on our website and packaging.
We don’t use triclosan, bronopol or parabens.
Do your formulations contain alcohol?
The following products contain alcohol (we use natural organic alcohol). These products are our room diffusers, hand sanitisers, eau de parfums, colognes and fragrance discovery sets.
What are your fragrances made from?
Our fragrances are made from a combination of essential oils, botanical extracts and synthetic ingredients.
This combination allows perfumers to ensure superior longevity and much more complex and stable fragrances that achieve the desired effect. We do this combination to achieve a fragrance that is more intense and complex and a greater staying power than could be formulated using essential oils alone. All components of the fragrance blends are carefully considered for safety and follow all recommendations from the (IFRA) International Fragrance Association.
How does Bath House select its ingredients for products?
We are very meticulous in selecting ingredients for our products, to bring specific benefits to skin. We always prioritise the health and safety of customers and the natural environment. We always choose the safest, eco-certified and natural ingredients of the best quality, we also opt for plant-based byproducts from the food industry where we can. All products are tested stringently for safety, which we do on ourselves. We never test on animals.
What is the percentage of alcohol in your sanitiser?
Our Hand Sanitiser Spray is 82% and our Hand Sanitiser Gel is 70%. These both meet W.H.O recommendations from killing bacteria effectively.
Do you use palm oil in your products?
Our products are 100% palm oil-free. This is a very cheap oil to produce but the animal and environmental cost is prolific.
Are any of your products tested on animals?
No, we are against animal testing and have never tested any of our products on animals.
Are your products vegan?
All our products are vegan and free from animal derived ingredients.
Do you use microbeads in your products?
We do not use microbeads in our products and we never have. We only use natural exfoliants such as Walnut Kernel, Orange Peel and Rice Powder. All of these natural exfoliators are plant-based byproducts from the food industry.
Do you use any by-products from the food industry?
Yes we do, this supports our sustainable ethos, by reducing waste.
We use the following –
Orange peel – this is found in our Bergamot & Amber Face Wash and is from the orange juice industry in Italy.
Walnut – Used as the natural exfoliator in our Patchouli & Black Pepper Body Scrub.
Oryza rice powder – This is from the rice food industry and is found in our Life Is Body Scrub.
Glycerine – this is a leftover from the production of rapeseed oil and comes from North Yorkshire, this is found in most of our products as a naturally moisturising base.
What waxes are Bath House candles made with?
All our candles are made using a blend of Soy wax and Rapeseed oil, no Paraffin wax is used.
Why do a lot of your ingredients sound like chemicals?
Under EU legislation all ingredients have to be given their Latin ingredient name, otherwise known as INCI (international nomenclature of cosmetic ingredients). We use truly naturally derived ingredients in our products.
Some ingredients do sound like chemicals even though they are from natural sources. Examples include foaming agents such as Decyl Glucoside derived from corn emulsifiers and Cetearyl Alcohol – not a solvent type of alcohol but a fatty wax derived from plant oils. Or good examples of preservatives are Potassium Sorbate, which are necessary to give the product at least 30 months shelf life.
Where do you source your raw materials?
Our natural ingredients are sourced from all over the world, they are all eco-certified, sustainable and can be fully traced back to their origin. We always aim to optimise quality, safety, proven results and sustainability. For our packaging and components we primarily source as locally and sustainably as possible, only when necessary do we source from European suppliers.