Terms – Bath House Gift Card
General Terms
Bath House supplies both in store gift cards (“In store Gift Cards”) and digital gift cards (“eGift Cards”) to customers. These terms and conditions apply to “In store Gift Cards” from here on in referred to as “Gift Cards” which are issued by Bath House, The Grain Store, Busk Lane, Sedbergh, Cumbria, LA10 5HF (registered no Company Number 03316141), VAT Number GB686925377.
If you have any complaints about our service or any Bath House Gift Cards you purchase from us or wish to contact us, please contact Bath House Customer Services on 015396 21992 opening hours are 9am to 5pm, Monday to Friday.
Bath House Gift Cards
Bath House Gift Cards are redeemable against Bath House Goods in Bath House stores. No additional fees will be imposed on purchasers or recipients of Bath House Gift Cards. If we are unable to accept your online order for a gift card, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system or because we do not deliver Bath House Gift Cards to your location.
Expiry of Bath House Gift Cards
Bath House Gift Cards are valid for 12 months from the date of issue. Adding funds to a gift card that was issued on a previous occasion, will not alter the expiry date of that gift card and the expiry date will remain at 12 months from the date of the original issue.
View Your Balance
Card balances can be checked in store or by contacting us.
Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your online order for Bath House Gift Cards, provided you are within the cooling off period of (14) days after the day that they are delivered to you.
Returns (when purchased online / telephone order)
Subject to the cooling off period you may not return or cancel your Bath House Gift Cards after they are received. If you wish to cancel your Bath House Gift Cards order prior to its delivery, please contact Bath House directly.
Lost or Stolen Bath House Gift Cards
Please keep your Bath House Gift Cards secure, as if they were cash. Bath House is not responsible if the Bath House Gift Cards are lost, stolen, destroyed or used without permission. Bath House reserves the right to cancel Bath House Gift Cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled Bath House Gift Cards will not be accepted.
Limitations
Bath House Gift Cards can be spent on any products in Bath House stores only, this does not include Bath House online. Unused Bath House Gift Cards cannot be transferred, and orders cannot exceed £500 per day.
Privacy Policy
Please review our Privacy Policy to understand more about how we use your data.
Payment Methods
Bath House Gift Cards may be paid for with a valid Debit or Credit Card.
Delivery Information (when purchased online / telephone order)
During the order process we will let you know when we will provide the Bath House Gift Cards to you.
Gift Cards can be delivered to valid addresses within the United Kingdom with the exception of Northern Ireland, Channel Islands and Isle of Man.
We are not responsible for Bath House Gift Cards that are not received due to your failure to enter an accurate physical address. If you have concerns about your order, please contact Bath House.
Governing Law
These terms are governed by English law, and you can bring legal proceedings in respect of your Bath House Gift Cards in the English courts.
Activation
The minimum and maximum activation amounts are as follows:
Minimum activation amount – £10
Maximum activation amount – £500
Redemption of Bath House Gift Cards
– Gift cards can be redeemed at Bath House stores in Ambleside, Bowness, Ilkley, Kirkby Lonsdale, Knutsford and York.
– They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference
– Cannot be exchanged for cash or used to buy another gift card or e-gift card.
– A maximum of 10 gift cards can be redeemed in any one transaction in store.
– If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.
– If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction.
– Please note that Bath House Gift Cards cannot be redeemed online
Period Of Validity
– Gift cards are valid for 12 months from the date of issue. Any remaining balance will be cancelled on expiry of the validity period.
Balance enquiries can be obtained in store or by contacting us.
Gift cards should be treated as cash; they are not cheque guarantee, credit or charge cards. Bath House will not accept liability for lost, stolen or damaged cards.
Cancellation
– Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
– Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order at any time up to 14 calendar days after the day on which you receive your delivery, provided none of the balance has been spent. Further details are set out above. Please note that if you cancel a gift card you will be required to return the physical gift card to Bath House at your own cost.
Changes to the Gift Card Terms and Conditions
Bath House reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.